We have a 7-day return policy, which means you have 7 days after receiving the item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at firstname.lastname@example.org.
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent to us without first requesting a return will not be accepted.
You can always contact us about returns at email@example.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or you received the wrong item so that we can assess the problem and correct it.
Unfortunately, we do not accept returns on sale items and gift cards.
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase of a new item.
We will notify you as soon as we receive and verify your return and let you know if the return is approved or not. If the return is approved, you will receive an automatic refund on your original method of payment within 10 business days. Please keep in mind that your bank or credit card company may take some time to process and send your refund.
If it has been more than 15 business days since the refund was approved, please contact us at firstname.lastname@example.org.